Returns & Refunds

RETURNS

At Boychuck Hair, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from Boychuck Hair Online, you may return the unused product for exchange or refund within 15 days.

If you would like to return or exchange a product(s) purchased from Boychuck Hair, please email us at info@boychuckhair.com Our Online Service Team will assist you.

RETURN / EXCHANGE FAQS

How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:

1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

I used PayPal to make my purchase. Can I exchange my order?
Yes. If you would like to make an exchange, call us and we will provide you with options. Due to how PayPal is structured, we are unable to process exchanges directly with your PayPal account.

I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please email us at info@boychuckhair.com for assistance.

My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and email us immediately at info@boychuckhair.com for assistance.

Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and email us at info@boychuckhair.com

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